As a trusted local florist in West Brompton, we are committed to delivering only the freshest, most beautiful flowers to the households and businesses we serve nearby. Our team selects premium flowers and ensures they are expertly arranged and delivered in peak condition, so your gift or display looks its very best. We proudly stand behind our Fresh Flowers Guarantee: if your flowers do not arrive fresh or in perfect condition, we will make it right.
If your flowers or floral arrangements arrive damaged, wilted, or unsatisfactory in any way, please notify us as soon as possible. To help us resolve the issue quickly, we kindly ask that you provide a clear photo of the arrangement as it was received. This assists our team in identifying the problem and improving our service in the future. Once we have reviewed the evidence, we will be happy to discuss your preferred resolution.
Our flowers are guaranteed fresh for a minimum of 5 days from delivery, provided they are cared for and displayed appropriately. Please follow any care instructions provided with your arrangement to ensure maximum vase life. If you notice an issue with the freshness of your bouquet within this window, we urge you to contact us promptly so we can help. After the 5-day period, natural decline of the flowers may occur depending on the varieties used and home conditions.
Your satisfaction is very important to us. If your flowers arrive damaged, are missing items, or do not meet our freshness standards, we offer the following options:
To ensure your request is processed quickly, please contact us within 24 hours of delivery with your order details, a description of the issue, and a photo if applicable.
We welcome your feedback, whether positive or negative. If you have a complaint about our flowers, delivery, or service, please contact our customer support team as soon as possible. Our staff is friendly, local, and fully committed to ensuring every customer is delighted with their experience. Each complaint is handled sensitively and investigated thoroughly. You will receive a response within two working days, along with a clear explanation of the next steps. Our aim is always to resolve issues promptly and fairly.
Florist West Brompton is dedicated to the community, serving both households and local businesses with the finest quality flowers delivered with care. Our reputation is built on trust and customer satisfaction. If you have concerns or suggestions to help us serve you better, please let us know. Your happiness is our highest priority, and we will do everything we can to make things right.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
