Welcome to Florist West Brompton, your trusted source for online flower delivery in West Brompton and the surrounding areas. These Terms & Conditions ('Terms') set out the basis upon which we provide our online flower products and delivery services through our website. Please read these Terms carefully before placing your order. By using our website and placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use our services.
These Terms apply to all orders placed online for flower delivery to customers located in West Brompton and the surrounding local areas. These Terms set out the rights and obligations of both Florist West Brompton ('we', 'us', 'our') and you, the customer ('you', 'your'). They govern your use of our website, your purchase of products, and the provision of our services.
To place an order for flower delivery in West Brompton and nearby locations, you must follow the online order process as outlined on our website. This process generally involves selecting your chosen flower arrangements, providing relevant delivery details, and completing payment.
After placing your order, you will receive an order confirmation on the website and/or via a confirmation message to the contact details you have provided. This confirmation indicates that we have received your order but does not mean your order has been accepted. Acceptance of your order and formation of a binding contract occurs only when we notify you that your flowers have been dispatched for delivery, either by updating your order status on the website or via message.
We reserve the right, at our sole discretion, to reject any order placed. Reasons may include, but are not limited to, unavailability of certain flowers, delivery address outside our service area, or payment issues. In such instances, the full amount (if already paid) will be refunded to you as soon as possible.
The images and descriptions of flowers and arrangements on our website are for guidance only. Flowers are natural products and some variations in colour, shape, and size are to be expected. We strive to deliver arrangements as closely as possible to the images shown, but due to seasonal or availability constraints, certain blooms or packaging may be substituted with items of equal or greater value and quality. We will endeavour to inform you of any major substitutions that significantly affect your chosen arrangement.
All prices for flowers and delivery services are stated clearly on our website. Prices are inclusive of VAT where applicable. Delivery charges, where applicable, are calculated and displayed during the checkout process before you confirm your order.
We accept payment by the methods indicated on our website. Payment must be received in full before acceptance and processing of your order. If your payment is declined or cannot be processed for any reason, your order will not be placed until full payment is received and processed successfully. We take reasonable care to ensure that the website is secure and your payment details are handled safely, but please refer to our Privacy Policy for more information on how we handle your data.
We offer flower delivery to West Brompton and the surrounding areas as specified on our website. Delivery times and dates are selected during checkout and are subject to our availability. While we strive to deliver orders within the chosen time slots, delivery times are approximate and cannot be guaranteed. Adverse weather, events beyond our control, or incorrect/incomplete delivery addresses may cause unavoidable delays for which we cannot be held liable.
Please ensure that you provide a full and accurate delivery address. If for any reason the recipient is unavailable at the time of delivery, we will follow the delivery instructions provided by you or, if none, attempt to leave the flowers in a safe location or with a neighbour. Where this is not possible, or in the absence of clear instructions, we may leave a delivery notification card for the recipient to contact us to arrange redelivery or collection. Additional charges may apply for repeat delivery attempts.
We understand that sometimes you may need to change or cancel your flower order. Amendments or cancellations must be requested as soon as possible. Because our flower arrangements are made to order and are often delivered on the same or next day, cancellation and amendment requests should be made by you prior to the order being prepared or dispatched. Please contact us using the contact method specified on our website for order changes or cancellations.
If your cancelation request is received before your flowers have been prepared or dispatched, we will issue a full refund to your original method of payment. Once the flowers have been prepared or dispatched for delivery, we regret that cancellations and refunds cannot be processed due to the perishable nature of the product. Similarly, amendments requested after dispatch cannot be guaranteed but will be accommodated at our discretion wherever possible.
Due to the perishable nature of flowers, we do not generally accept returns. However, your satisfaction is very important to us. If, for any reason, you are not happy with the quality of the flowers or service you have received, please notify us as soon as possible – ideally within 24 hours of delivery. Kindly provide clear photographic evidence where appropriate, and details of your order.
Where complaints are justified, we may offer a partial or full refund, or a replacement arrangement at our discretion. Our decision on this matter will be final. Please note that failure to notify us within the recommended timeframe may affect your eligibility for a refund or replacement.
By placing an order with us, you confirm that:
It is your responsibility to check that your order details, delivery address, and recipient information are correct before completing your purchase. We cannot accept responsibility for failed deliveries or other issues resulting from incorrect or incomplete information provided by you.
Our total liability to you in respect of any losses arising under or in connection with these Terms and the provision of our flower delivery services (including, but not limited to, contract, tort (including negligence), statutory duty or otherwise) shall not exceed the total value of your order.
We are not liable for:
Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability which cannot be limited or excluded under applicable law.
All content on this website (including, but not limited to, images, text, logos, and designs) is the property of Florist West Brompton or our licensors and is protected by copyright and other intellectual property laws. You may not use, copy, reproduce, or distribute any of the website content without our express prior written consent.
We are committed to protecting your privacy and personal information. We collect, use, and store your data in accordance with applicable data protection laws and our Privacy Policy, which is available on our website. By using our online flower delivery services, you consent to the collection and use of your data as outlined therein.
We reserve the right to change or update these Terms at any time. Any changes will take effect immediately upon being posted on our website. It is your responsibility to review these Terms prior to placing each order. Continued use of our website and services after any changes signifies your acceptance of the updated Terms.
These Terms and any disputes arising from or relating to them (including non-contractual disputes or claims) or the use of our services shall be governed by and construed in accordance with the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.
These Terms, together with any other policies or terms set out on our website (including our Privacy Policy), constitute the entire agreement between you and Florist West Brompton in relation to your use of our online flower delivery services in West Brompton and the surrounding areas.
If you have any questions regarding these Terms & Conditions, your online flower delivery order, or our services in general, please get in touch using the appropriate contact information provided on our website. We are here to help and are committed to ensuring a smooth and enjoyable experience for all our customers in West Brompton and the surrounding areas.
Last updated: June 2024
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Brompton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Brompton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
